Privacy Policy

Effective Date: 14 Jan’ 25

Roho.app (“Roho” or “we”) is committed to protecting the privacy of our users (“you”). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services.

Who We Are?

Roho is a mobile VoIP telephony solution designed for small businesses, entrepreneurs, and sales professionals. Our company is registered under the SIREN number 883 787 905 00016 and is headquartered at 59 rue Ponthieu, 75008 Paris, France. For any questions about this policy, you can contact us at info@roho.app.

Information We Collect

We may collect and process the following categories of personal data:

Information You Provide

Name, email address, phone number, and other contact details.
Payment information for subscription services.
Any information you provide when contacting our support team.

Automatically Collected Information

Device and usage information (e.g., IP address, browser type, operating system).
Log data related to your usage of the Roho app and website.
Cookies and tracking technologies to improve user experience.

Third-Party Data

Data obtained from third-party services you connect to your Roho account.

How We Use Your Information

We use your information to:

Provide and improve our services.
Process payments and manage subscriptions.
Communicate with you about updates, promotions, and service changes.
Ensure the security of our platform.
Comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted partners who assist us in delivering our services, such as payment processors, cloud hosting providers, and analytics providers. These providers are bound by confidentiality agreements and are authorized to use your data only as necessary to perform their functions.
Authorities: Government agencies or legal entities when required by law, regulation, or legal process, or to protect our legal rights, prevent fraud, or ensure the safety of our users and services.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

Your Rights

As a user, you have the following rights concerning your personal data:

Access: Request a copy of the information we hold about you.
Rectification: Correct any inaccuracies in your information.
Deletion: Request the deletion of your data, subject to legal and contractual restrictions.
Objection: Opt-out of certain data processing activities.
Data Portability: Receive your data in a structured, commonly used format.

To exercise your rights, contact us at info@roho.app.

Data Retention

We retain your data only for as long as it is necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal and regulatory requirements.
Resolve disputes or enforce our agreements.

When your data is no longer required, we securely delete or anonymize it in accordance with applicable laws.

Cookies and Tracking Technologies

Roho uses cookies and similar tracking technologies to:

Enhance the functionality of our app and website.
Personalize your experience and remember your preferences.
Analyze user behavior to improve our services.
Deliver targeted advertising and measure its effectiveness.

You can manage your cookie preferences through your browser settings. For more details on how we use cookies, please refer to our [Cookie Policy].

Data Security

We take the protection of your data seriously and employ robust security measures, including:

Encryption of sensitive information during transmission.
Regular monitoring and testing of our systems for vulnerabilities.
Restricted access to your information, limited to authorized personnel only.

While we strive to protect your data, no system can be guaranteed 100% secure. We encourage you to use strong passwords and take precautions to protect your personal information.

International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through appropriate safeguards, such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via email or through our app. Your continued use of Roho after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@roho.app
Address: 59 rue Ponthieu, 75008 Paris, France

Thank you for trusting Roho to manage your telephony needs. Your privacy is our priority.